Step 1 – Log on to EBSCOadmin   Step 2 – Ensure that the current site reflects the name of your EDS instance: Step 3 – Select the profile that includes (hee_eds) in the name: DO NOT CHOOSE the profile labelled "EBSCO Discovery Service (Profile Hidden) (eds) - eds". NB. These steps need to be repeated each time that you sign-in to the admin portal to view/modify your EDS or HLM (holdings link manager) profile.

The only link individual libraries may choose to modify is the library.nhs.uk link. This can be changed to link to your library website. Please do not modify any other links or wording. If you wish to enable the Ask-A-Librarian function, please see the FAQ How do I enable the Ask-A-Librarian function? Step 1 - Go to EBSCOadmin and sign in   Step 2 - Select your EDS profile:   Step 3 - Select the Branding tab, then the option to Modify next to Customize Toolbar:   Step 4 - Where NHS Library is listed, replace this with a name for your search e.g. Home Library, the label you want to appear as the wording for the link on the webpage, and the url to your local library homepage, and submit.

No, this wording has been agreed nationally and needs to stay the same. Please do not change it. Once the user has clicked on this link, it asks them to sign in with their OpenAthens username and password.

Logos on the landing (home) page It is not possible to add trust/library logos to the landing page at the moment, although it may be possible to add trust names to the landing (home) page on the new user interface. We do not currently have a timescale for migrating to the new user interface - there are some issues that need to be resolved before we can consider this. The name and account number of the NHS Knowledge and Library Hub instance does appear at the very bottom of the landing (home) page next to the EBSCO copyright statement should you need to find this information. Logos on the results page It is not possible to load individual trust/library logos onto the results page. Instead, the NHS logo in the screenshot has been added for all Knowledge and Library Hub instances, with the Trust name changed as appropriate. Please log a request if this needs to be modified.

'Widgets' are the links to other online services which display in the Hub on the right of the results screen.  They display regardless of whether the user is logged in or not. If you subscribe locally to particular online services, you can request that additional widgets for these services are added to your instance(s). You can do this by completing the request form. Optional widgets are available for the following: Anatomy.tv  BMJ Case Reports  BMJ Learning  Books on Demand  Campbell Collaboration  ClinicalKey  ClinicalSkills.net  CPD Online  DynaMed Plus  Ebook Central  Ebrary  Emerald Insight  Medicines Complete  OnExamination  Passtest  Royal Marsden   Manual  UpToDate  Visible Body If you would like a widget for an online service which isn't listed above, please complete the report an issue form and your request will be considered. The following widgets are included for all instances: Under 'Further resources' BMJ Best Practice BNF BNFc Google Scholar Kortext NHS Books NHS Learning Hub NICE Guidance Oxford Medicine Online Maudsley Prescribing Guidelines in Psychiatry TRIP Under 'In-depth searching' AMED BNI CINAHL Cochrane Library EMBASE EMCARE HMIC Medline (via Ovid) PsycINFO

Step 1 - Go to EBSCOAdmin and sign in   Step 2 - Select your EDS profile (choose the one with (hee_eds)): Step 3 - Select the Branding tab, then the option to Modify next to Ask-A-Librarian Link:   Step 4 – Select email as your desired link, enter your contact email address, (do NOT enter a library website), modify the text to display for link if required, and modify the thank you text (Message to Users) if required – it defaults to “Thank you for your query. We will respond as soon as possible” (see top image for how this displays on screen). Submit your changes.   Step 5 – If you want to see how this looks on your live version, click View Changes on EBSCO (it can take a couple of minutes to update): If you want to change the text that displays on the top toolbar, within the Branding Tab look for Customize Toolbar and click on Modify Scroll down to the Toolbar Right Side section and change the label text   

When a user makes use of the Ask-A-Librarian function on the Knowledge and Library Hub, their query goes to the inbox of a particular email address.  This is usually the generic library contact email address for your library.  Here's how to change that email address. Please see the FAQ article How do I enable the Ask-A-Librarian function? Follow the steps as listed, and then at Step 4, in the 'Contact email address' field, delete the email address and enter the new email address. Then click Submit. Please ensure you test the new email address as there can be issues with emails being blocked in your organisation by your IT department.  If you experience this issue then please contact the Service Desk.

Please log a request by completing the Service Request item. 

If you are configuring your instance of the NHS Knowledge and Library Hub, it is good practice to check that your changes have worked.  You can do this by using the 'View changes on EBSCO' option in EBSCOadmin.  Most changes take effect instantly. However some may take several minutes or longer. This is dependent upon a number of variables including time of day - changes may take longer in the afternoon. You can refresh your browser using the Ctrl +F5 key which will reload the webpage from the server. If by the next day your changes aren't visible, please check your configuration. If you still can't see the changes, please feel free to log this on the Service Desk.

All local Knowledge and Library Hub EDS profiles should look and behave consistently, to enable all end-users to have a common experience when moving from one Hub instance to another. Some local customisation is still permitted to provide for a better local end-user experience. Functionality that can be customised: Top navigation bar (all Hub pages): Journals A-Z can be added, please log this request on the Service Desk Ask-a-Librarian can be added, please see the FAQ How do I enable the Ask-A-Librarian function? Hub home page - bottom branding Resources can be added to the 'clinical decision making' and 'in-depth searching' columns where applicable, please request changes via the Service Desk The 'other resources' column can be fully customised with local links, please request changes via the Service Desk.  This includes adding a link to a Twitter account. This also includes adding a link to a blank ILL form. You can also request changes to the "hover text" that appears when you move your mouse over a link - please request changes via the Service Desk.   Hub results page - right-hand column Default library limiter - if you have a merged LMS then you can select that only your print and ebooks are returned by default as part of the wider search results.  This can reduce the number of books in search results.  Please raise a ticket for assistance. Widget buttons: additional widget buttons can be added, please see the FAQ How can I add a widget to my instance of the NHS Library and Knowledge Hub? RSS  feeds from X (formerly Twitter) can be added to the right-hand column on the search results page.  Please request this via the Service Desk however note that tweets are only shown if the user is logged in to twitter so we do not recommend it. MeSH terms that display on the right-hand side of the results screen can be turned off - please raise a ticket with the Service Desk. Images that display at the top on the right-hand side of the results screen can be turned off - please raise a ticket Functionality that cannot be customised: Guest access should remain on Search box should not be modified Colour scheme should not be modified Publication slider and year options below cannot be modified Trust logo on the results page should not be modified unless the name of the trust has changed (if this is the case, please log this change request with the Service Desk) Text for link buttons e.g. Get PDF, Access Item cannot be modified App store buttons cannot be displayed (they're not visible with our bottom branding coding) Additional extras that can be added (some are free, others will cost local services to implement):  Institutional repositories can be added (at a cost). Please raise a ticket with the service desk if this is something you'd like to explore. An Ask A Librarian instant messaging app is available that allows librarians to chat digitally with end users through EDS (this is separate to the Ask a Librarian email functionality that has been set up nationally), - at a cost. Please contact us for more information.  For subscribers to Libguides, it is possible to create up to 10 placards to display at the top of the results page that provide further information on specific topics linked to specified search terms e.g. you may want to include library opening hours or links to specialist databases. please request this on the Service Desk.