How do I change the Ask-A-Librarian email address?

Please note this FAQ will change with the launch of the new Hub user interface which does not support the use of email in this way. You user will be linked to a webpage or chat system.

When a user makes use of the Ask-A-Librarian function on the Knowledge and Library Hub, their query goes to the inbox of a particular email address. This is usually the generic library contact email address for your library. Here's how to change that email address.

Please see the FAQ article How do I enable the Ask-A-Librarian function?

Follow the steps as listed, and then at Step 4, in the 'Contact email address' field, delete the email address and enter the new email address. Then click Submit.

Please ensure you test the new email address as there can be issues with emails being blocked in your organisation by your IT department. If you experience this issue then please contact the Service Desk.