What can I change on my EDS / Hub profile?
The aim is for Knowledge and Library Hub EDS profiles to have a consistent look and behaviour to enable all end-users to have a common experience when moving from one Hub instance to another. Some local customisation is still permitted to provide for a better local end-user experience.
The move to the new user interface for the Hub means that there are new options for your local settings.
Ahead of transition week beginning 7th July you can check your preview Hub against this list of options and take action to request any changes you might want. It will remain possible to make changes post transition as it was on the previous Hub. If a setting is not mentioned here and you think it should be changed please contact the Service Desk.
Secondary Logo
The new Hub has a secondary Logo on the left hand side. This defaults to your organisation logo and a link to your library website or HLISD contact page.
Set an different Seconday logo - https://knowledgehub.freshservice.com/support/catalog/items/89 - the service request details image format requirements
Set a different link from your Secondary logo - https://knowledgehub.freshservice.com/support/catalog/items/90
Essential links - 4th link
A set of 4 links are on the foot of the lefthand navigation. The first two are OpenAthens and a link to your Browzine page and are not editable.
Set a different Help link - https://knowledgehub.freshservice.com/support/catalog/items/94 a tailored page has been created and is expected to be used by most Hub instances but you can create an alternative help page if necessary
Set a different 4th link - https://knowledgehub.freshservice.com/support/catalog/items/91 The 4th one is set to your Library Website. You can choose an alternative.
Custom Media Placards - buttons below the search box on the home page
The Custom Media Placard offers quick visual links. The first set is universal quick access links. The secondary set can be used to add 4 or 5 buttons for your service priorities. For more information including a full list of buttons we have available see this FAQ. We have also made guidance on creating your own images.
Set up your Custom Media Placard - https://knowledgehub.freshservice.com/support/catalog/items/93 this structured service request helps guide you through providing the required information.
Modify your Custom Media Placard - https://knowledgehub.freshservice.com/support/catalog/items/98 request changes
A link on the Custom Media Placard labelled "Explore collection" currently launches a new search. Email the Service desk if you would rather it pointed to your Library Catalogue.
Custom Placards - placards that pop up above your search results for trigger terms
A default set of nearly 60 have been set up for searches with a universal single link answer. You can request further entries. For more information on how these work see this FAQ.
Set up, modify or delete a Custom placard - https://knowledgehub.freshservice.com/support/catalog/items/98 please remeber to confirm the version of CINAHL you want added
Ask-a-librarian
A chat bubble icon appears on every Hub page. This will be labelled as Ask-a-librarian across all instances (an error as at 27/6/25 means it is showing Chat with a librarian)
Change the target page for your Ask-a-librarian - https://knowledgehub.freshservice.com/support/catalog/items/92 you cannot use a mailto: but can point to any webpage or form
If you use LibChat you can have this integrated into your Hub as you Ask-a-librarian. Contact the Service desk for assistance.
Further resources
Located on the left navigation this space offers an opportunity to link to more sites or services. It has links to the main database platforms. There can be up to 21 links that are sorted alphabetically. Information on what is already there and why is in this FAQ.
Add / modify / remove links from your Further Resources - https://knowledgehub.freshservice.com/support/catalog/items/97
General trouble shooting
If you find any broken links or other issues please contact the Service Desk.
Localisations already set
LMS related localisations have been set where available.
1. SWIMS and Koha Libraries (apart from KSS) have default library locations set on searching. This means you see ebooks and books from your library as well as the main Hub results reducing the number of non accessible library items offered to users.
2. RTAC data (details of whether items are on loan) have been set so that your priority library locations are displayed first. Any non prioritised library locations appear alphabetically.