Archived resolved issues

Access to the Hub via www.library.nhs.uk - now restored (31.01.24)
NB: this has now been sorted, and you should be able to access the Hub using your short URLs again.

[Our library.nhs.uk website is currently down, which means you can't access the Hub using your short URLs (eg library.nhs.uk/nhse) at the moment.
The Hub is still available - you'll just need to use your long URL for now. You find yours at: https://support.library.hee.nhs.uk/support/solutions/articles/27000035291]
Hub - PICO search option (26 Jan 2024)
The PICO search option has been removed from the Hub search box in error - this is being reversed, and the PICO option should be reinstated shortly. Apologies for any inconvenience this may cause
OpenAthens Change Password page (27 September 2022)
A couple of organisations have experienced problems when users are trying to change/update their passwords on an OpenAthens webpage: the Confirm button is greyed out and not clickable, and there's no other option to update the password.
This was reported and has now been fixed.
Widget buttons for BNF and NICE guidance (23 September 2022)
The code for the widget buttons has been updated following some changes made on the NICE website - the widget buttons are now carrying the search terms from the hub across to the BNF, BNFc and NICE Guidance pages again.
ClinicalKey links within the hub (08.09.22)
Links to ClinicalKey articles from the hub stopped working on the 5th Sept for all subscribers in England.
Links are now working as expected.
RefWorks - logging in with OpenAthens (05.09.22)
RefWorks have put in a fix, so that KLS staff can now login with their OpenAthens accounts again. Slight change to the procedure - click on Use login from my institution, then choose Health Education England (NOT the OpenAthens option), before putting in your OpenAthens details.

RefWorks full-text links - we have improved the full text linking using LibKey links in the DOI field. Please see our knowledge article for further information and instructions for how to use the bulk edit feature to get the links working correctly.

Hub - folders and side panels not showing (24.08.22)
EBSCO have put in a fix so that folders and side panels are now showing consistently (this wasn't affecting everyone, but did affect a number of instances).
EBSCOhost databases - emailing a link to download exported results (3 August 2022)
The issue with emailing the download link (reported 1 August 2022) has now been resolved.
OUP widget button on the hub results page - the link for this button has now been updated, for all instances (01.08.22)
JAMA national core content archive holdings
EBSCO have updated these holdings in HLM for all instances, so you should see appropriate links to JAMA articles now in search results (12.07.22)
Links to "In-depth searching", "Other resources", etc not always appearing on the hub homepage
EBSCO have informed us that they have done some development work to resolve this issue (07.06.22) - if you continue to have problems with the whole hub homepage displaying, please report this via the service desk.
Link to Medline in the "In-depth searching" list on the hub homepage
The link for all instances has now been amended, so that it goes to Ovid MEDALL.
Except for instances where the library subscribes to Medline with full text from EBSCO: their link goes to EBSCO, rather than Ovid.
For any instance, if you would like to either change your link to Medline, or add extra links to the other versions of Medline, please request this via this Service Request form.

Hub results returning irrelevant and unhelpful results
We have switched off 3 databases (Informit Health Collection, OAIster and R2 Digital Library)which were not offering any real value.
You can see the Current list of databases searched via the hub.