How do I reset my Knowledge & Library Hub Support Portal (Freshworks) password

If you don't have a user name and password for access to the Knowledge & Library Hub Support Portal, which is accessed via the website address https://support.library.hee.nhs.uk, you will need to register for an account. Details about how to do this can be found here.

If you already have an account but have forgotten the password, please do the following:

Go to https://support.library.hee.nhs.uk
Click on Login
Click on Forgot password?
When prompted, type the email address you use to login to the support portal and click on Request reset link
Locate the password reset email within your mailbox (check your Junk/Spam folder if it's not visible within your Inbox) and then follow the instructions to set a new password

If this does not resolve the issue, please contact the Knowledge & Library Hub Service Desk via helpdesk@knowledgehub.freshservice.com