Not everyone who applies for an NHS OpenAthens account is eligible for one, and as an administrator, you have the funtionality to reject accounts.

From your list of users:

• click on a user name to open the account details (or right click on a username to open the account details in a new browser tab)
• check whether they are eligible by looking at details on the account tab (check email address, name of trust, postal address, etc)
• if you decide they are not eligible, go to the top right hand corner of the screen and click on the down arrow next to Actions:
   
   
   
   
   

   

   
  
  
  

• choose Approve/reject registration requests
• click Reject
• enter a standard reason from the choice of standard emails or your own text (you can add extra text in the box if you want to):
  

• an email will be sent to the user unless you untick the box
• click the red Reject button.

The eligibility expiry date will then be automatically changed to today's date.
You can leave the account in your organisation for it to be automatically deleted according to the system's cycle.
Or you can choose to delete the account immediately.