How do I approve an account? From your list of users: click on a user name to open the account details (or right click on a username to open the account details in a new browser tab) check they are eligible by looking at the details on the account tab (check email address, name of trust, postal address, etc) if you decide they are eligible and in your organisation, go to the top right hand corner of the screen and click on the down arrow next to Actions: choose Approve/reject registration requests and you will see this screen: click the green Approve button. An email will be sent to the user unless you untick the box.