If a user has registered for an account under the wrong organisation, you can move them to the correct organisation so that the administrator for that organisation can review the account request. You do not need to approve or reject the request at this point.

From your list of users:

• click on a user name to open the account details (or right click on a username to open the account details in a new browser tab)
• in the top right hand corner, click the down arrow next to Actions, and choose Move:
   

A “move account” box will open – click on Choose an organisation to open a list of organisations:
 

• start typing an organisation name, and select the appropriate one from the list that appears
• untick the box next to Email the selected users to confirm move (because at this point, the user won't know that they've registered under the wrong organisation, so the notification is more likely to cause confusion)
• click the Confirm move button. 
  
  

NB: to help you find the right organisation, you can see a list of all the organisations under our NHS umbrella at https://login.openathens.net/org-list?orgId=1407223.