How do I complete or decline an INCDocs request if I find it's still pending?

When you supply an article in response to a request, you need to go back to INCDocs and mark the request as complete once you've sent it to the requesting organisation. Use the 'Mark Complete' button.

If you cannot supply the article, you will need to decline the request and give a reason for declining.

If you forget to do either of these things, the request will be unactioned on INCDocs and have a status of Pending.

To update INCDocs you will need the request ID and Third Iron ID. Find your Third Iron ID in your monthly usage report. The request ID may be found there too, or in the INCDocs email you received for the request.

Type/copy this URL snippet into your browser https://incdocs.libkey.io/libraries/, add your organisation's Third Iron ID, then fulfillment-request/ and finally the request ID.

For example, https://incdocs.libkey.io/libraries/1001/fulfillment-request/20231228-cfBGjbbG. This will take you back to the request in INCDocs where you can update the status by declining or marking as complete.