To ensure INCDocs works efficiently please do the following:

• Ensure your journal holdings are up-to-date in the EBSCO Holdings and Link Manager (HLM).
• Make sure the INCDocs system email address donotreply@libkey.io isn’t blocked in your trust.
• Let the Hub Service Desk know if your library service's ILL email address changes.
• Respond promptly to requests for articles marking them complete or declining if necessary 
• If a library accidentally requests the same article from you twice (may happen through a double click of the request button) then supply against one request and decline the other