How do I obtain Knowledge Hub usage statistics?
COUNTER 5 reports are designed for content such as databases, ejournals and ebooks.
EBSCOhost is the platform. On the platform are interfaces for the different products using the platform. EBSCO Discovery Service which we call the NHS Knowledge Hub is one of the interfaces. As it's not content, you must use EBSCO Standard Usage Reports.
For the NHS Knowledge Hub, our preferred usage metrics include Total Requests and Total Search Clicks.
- Login to EBSCOadmin with the username and password for your Hub instance
- Select Reports and Statistics from the burgundy menu ribbon
- In the EBSCOhost / EDS box, select Standard Usage Reports
- Choose Interface Usage Report from the Report Type drop-down
- Choose your reporting period
- Select the delivery method. If you select Download, the report, once created, will appear in Downloaded Reports. If you want the report emailed to you, choose E-mail and complete the fields. If you want to schedule a regular emailed report, select an appropriate frequency.
- Choose either Create Report for Download or E-mail Report
For downloads, go to the Downloaded Reports tab. Once it's ready, select either Excel or Tab Delimited for the report you've created. The report will download into your downloads folder.
Open the report. Find EBSCO Discovery Service in the Interface Name column of the report and check the Total Search Clicks and Total Requests statistics.
See the eResources usage statistics guidance on the KLS website for more information.