What do I do if I'm not receiving email notifications from the Hub?

Some email notifications from the Hub can be blocked by your organisation's spam blocker. This mostly applied to messages sent through the Ask-A-Librarian function on the Classic interface but may also affect document supply requests and other in-bound notification emails from time to time.

We know that some organisations were not receiving Ask-A-Librarian emails because of security settings on NHS networks (particularly around emails that have different "from" and "reply to" fields, and emails that include HTML files). The new interface no longer uses the infrastructure that was causing issues.

If you're not receiving ILL request forms, please contact the service desk, and we'll check and investigate further with you.